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Chat Support Executive

1 - 4 YearsDelhi NCR

Posted: 32 days ago

Job Description

Key Responsibilities:
Manage customer complaints.
Identify and escalate priority issues to appropriate person.
Respond to customer queries in a timely & comprehensive manner
Document all information according to standard operating procedures
Deliver exceptional service
What were looking for:

Bachelors in any field
Willingness to learn and grow
Good written and verbal communication skills
Willingness to work in call center environment
Drive to assimilate and learn about the education domain
Reasonably good speed in typing

What we have to offer:

World class learning and rapid career progression
A culture that is built on integrity, openness, and transparency.

Salary: INR 1,00,000 - 3,00,000 P.A.
Industry: Education / Teaching / Training
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Back Office/Web/Transaction Processing
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Permanent Job, Full Time

Desired Candidate Profile

Doctorate - Doctorate Not Required

Company Profile

N&N Chopra Consultants Private Limited
“The Chopras� was started by Natasha Chopra and Naveen Chopra in 1995. They have pioneered the concept of career counselling in India and have emerged as the market leaders in the space of Global Education. The company is greatly admired and respected amongst global universities all over the world as well as with High Commissions and Embassies within India. Some of the best universities in the world are in its portfolio and the organization is continuously approached for representation by institutes all over the world.

The organization along with their highly trained team have set professional and ethical standards in the Global Education space and continue to do so. The company operates in a great interactive open architect and the atmosphere is both of delivering work while having fun.

The Company’s Institute of Professional Education helps students prepare for GMAT, GRE, SAT, LSAT, TOEFL, IELTS, PTE, USMLE, NBDE, NCLEX & Professional Skills and other programs.

The organization is now moving onto to setting up of 8 colleges throughout India in city based premises and is experiencing an extremely exciting time that requires extremely motivated and highly energetic people to join and be a part of this evolution and growth while growing their own path of their lives on a high trajectory. This is a great career opportunity.

The Chopras ITech Services Private Limited is a sister concern of n&n Chopra Consultants Pvt. Ltd., which is a Global Education Company. The ITech Services Company was incubated within “The Chopras� ambit and grew in size and scope to a stage where a separate company was peeled off. The rules and regulations governing both the companies are exactly the same.

The ITech department, which is now the ITech Company, has developed in-house custom written software that is very comprehensive and is current undergoing a global patent regime. The Company within its ambit has inherent capabilities both in the hardware - software arenas and is looking to offering these services to the wider market while looking after the requirement of its parent company.
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Contact Details

Recruiter Name:Ms. Kanika Khandelwal

Contact Company:N&N Chopra Consultants Private Limited