Manage customer complaints.
Identify and escalate priority issues to appropriate person.
Respond to customer queries in a timely & comprehensive manner
Document all information according to standard operating procedures
Deliver exceptional service
What were looking for:
Bachelors in any field
Willingness to learn and grow
Good written and verbal communication skills
Willingness to work in call center environment
Drive to assimilate and learn about the education domain
Reasonably good speed in typing
What we have to offer:
World class learning and rapid career progression
A culture that is built on integrity, openness, and transparency.
Salary: INR 1,00,000 - 3,00,000 P.A.
Industry: Education / Teaching / Training
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Back Office/Web/Transaction Processing
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Permanent Job, Full Time